Operations and Support Executive
NO OF POSITIONS: 1
ABOUT THE ROLEWe are looking for young dynamic individuals in the role of Operations and Support Executive, having E-Commerce knowledge, who will be part of our Operations Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals.
- Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Suggest or inform customers about best deals, offers or promotions whenever they are available.
- Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
- Display accurate and compelling offers/coupons with proper description and detail information required for a user-friendly experience.
- Greet customers warmly and ascertain problem or reason for contacting.
- Follow communication procedures, guidelines, and policies.
- Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
- Fresh graduates with good academic track record are welcome to apply.
- Advanced computer skills with very good typing speed.
- Fluent professional English proficiency.
- Excellent written and verbal communication skills.
- Good analytical skills with active listening and attention to details.
- Ability to multi-task, prioritize and manage time effectively.
- Customer orientation and ability to adapt/respond to different type of customers.
- Willingness to help our customers and provide them with a personal experience.
- Should be able to demonstrate strong work ethics.
You can also send your resume at email@example.com