Operations and Support Executive

NO OF POSITIONS: 1


ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operations and Support Executive, having E-Commerce knowledge, who will be part of our Operations Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals.

RESPONSIBILITIES

  • Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Suggest or inform customers about best deals, offers or promotions whenever they are available.
  • Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
  • Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
  • Display accurate and compelling offers/coupons with proper description and detail information required for a user-friendly experience.
  • Greet customers warmly and ascertain problem or reason for contacting.
  • Follow communication procedures, guidelines, and policies.

REQUIREMENTS

  • Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
  • Fresh graduates with good academic track record are welcome to apply.
  • Advanced computer skills with very good typing speed.
  • Fluent professional English proficiency.
  • Excellent written and verbal communication skills.
  • Good analytical skills with active listening and attention to details.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer orientation and ability to adapt/respond to different type of customers.
  • Willingness to help our customers and provide them with a personal experience.
  • Should be able to demonstrate strong work ethics.


You can also send your resume at careers@vantagecircle.com