Technical Support Specialist

NO OF POSITIONS: 1


ABOUT THE ROLE

We are looking for Technical Support Specialist, having E-Commerce knowledge, who will work alongside our Operations Team in Guwahati. The job will need a fair amount of technical knowledge about web eCommerce portals. You will also learn a lot about how Digital Marketing works in the eCommerce industry.

RESPONSIBILITIES

  • Greet customers warmly and ascertain problem or reason for contacting.
  • Follow communication procedures, guidelines, and policies.
  • Build sustainable relationships of trust through open and interactive communication.
  • Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Suggest or inform customers about best deals, offers or promotions whenever they are available.
  • Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.

SKILLS & REQUIREMENTS

  • Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
  • Fresh graduates with a good academic track record are welcome to apply.
  • Advanced computer skills with very good typing speed.
  • Fluent professional English proficiency.
  • Excellent written and verbal communication skills.
  • Good analytical skills with active listening and attention to details.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer orientation and ability to adapt/respond to the different type of customers.
  • Willingness to help our customers and provide them with a personal experience.
  • Should be able to demonstrate strong work ethics.

WHAT YOU GET

  • Remuneration will be among best in industry.
  • Opportunity to get into a growth phase startup with associated perks.
  • Good growth path as a Technical Support Specialist.
You can also send your resume at careers@vantagecircle.com