# I can't sign in

> Find the message you see below. Most sign-in problems are a mistyped password, a locked account, or using a password when your company uses single sign-on (SSO).

- Product: Account and apps › Sign in and get started

- Where: Vantage Circle web app, Mobile app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/account/sign-in-and-get-started/i-cant-sign-in/

Find the message on your screen below.

## Password messages

**"Error, You have entered an invalid employee-id or password"** The email, employee ID or password is wrong. At most companies the message says "employee-id", even if you typed an email address. Check for typing mistakes and make sure Caps Lock is off.

**"Error, Invalid Password. 2 attempts left. After this your account will be blocked"** Stop and [reset your password](/en/help/account/sign-in-and-get-started/reset-or-change-your-password/) before you try again. The count starts again after 12 hours without a wrong try.

**"Error, Your account is locked due to multiple failures in giving the correct password. You can unlock it by clicking on the forget password link."** You entered a wrong password 5 times. Reset your password. That lifts the lock.

**"Please login through [address]" or "Please login by clicking on SSO or SAML button."** Your company uses single sign-on (SSO), so there's no Vantage Circle password to type. Select your company's SSO button and sign in with your work account.

## Account messages

**"Error, You have entered an invalid email."** There's no account with this email at your company. Check the address. If it's right, ask your HR team which email your account uses.

**"Your domain is not found. Please contact support@vantagecircle.com"** The part of your email after the @ isn't linked to any company. Check for typing mistakes, and use your work email.

**"You are yet to register in the system. Please contact Support for further assistance."** You signed in with SSO, but your company hasn't added you to Vantage Circle yet. Ask your HR team.

**"Error, User is not active anymore"** Your account has been deactivated. Ask your HR team.

**"Dear user, your platform login has been deactivated due to No-engagement or non renewal of contract."** Vantage Circle is switched off for your whole company. Ask your HR team.

**"Error, Your trial access to the platform has expired."** Your company's trial has ended. Ask your HR team.

**"Error, You have declined consent to access the platform. For further assistance, please contact our support team."** You declined the consent request when you last signed in. Contact the support team named in the message.

**"Multiple sessions detected. You will be logged out from all active sessions. Please Login to proceed."** Your company allows one signed-in browser at a time. Sign in again, using one browser only.

**"Error, Your organization does not support mobile login."** Your company doesn't allow the mobile app. Sign in on the website instead.

## One-time code messages

**"Email not valid."** There's no account with this email. Check the address.

**"An OTP has already been sent. Please check your spam folder or try again after sometime."** Your last code is still valid. Find it in your inbox or spam folder. Codes expire after 10 minutes.

**"OTP Invalid"** The code is wrong. Check it against the newest email.

**"OTP Invalid. Max Attempt Exceeded."** The code has been cancelled after too many wrong tries. Request a new one.

## Other problems

**You were signed out while you were away.** For security, you're signed out after 30 minutes without activity. Some companies use a different time. Select **Stay signed in** when the warning appears.

**You don't know your company's sign-in page.** Open the **Login Now** button in your welcome email, or ask your HR team for the address.

**Signing in from Microsoft Teams.** See [Use Vantage Circle in Microsoft Teams](/en/help/account/teams-slack-and-copilot/use-vantage-circle-in-microsoft-teams/).

If none of these match, ask your HR team. They can check your account with Vantage Circle.