# Reset or change your password

> Forgotten it? Select Forgot Password? on your company's sign-in page and follow the link we email you. Signed in? Go to View Profile → Change Password. If your company uses SSO, your password is managed by your company instead.

- Product: Account and apps › Sign in and get started
- Who can do this: Anyone who signs in with a vantage circle passwords

- Where: Vantage Circle web app, Mobile app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/account/sign-in-and-get-started/reset-or-change-your-password/

This works for everyone who signs in with a Vantage Circle password, admins included. If your company uses single sign-on (SSO), you don't have a Vantage Circle password. Your IT team resets your work account password.

## Reset a forgotten password

1. On your company's Vantage Circle page, select **Login**, then **Forgot Password?**.
2. Under **Forgot Password Assistance**, enter your email address in **Email ID** and select **Submit**. A message says "An email is headed your way!"
3. Open the email with the subject "Reset password at" followed by your company's Vantage Circle name. Select **Reset My Password**.
4. Type your new password in **Password** and again in **Confirm Password**. Select **RESET**.
5. You see "Your password has been changed successfully. We will log you in now." You're signed in, and you get an email confirming the change.

If your account was locked after too many wrong passwords, resetting your password lifts the lock.

**Password rules.** Your password needs at least 6 characters. Some companies ask for more: at least 8 characters, using 3 of these 4: lower case letters, upper case letters, numbers and special characters. Those companies also don't let you reuse your last 3 passwords. If your new password doesn't fit, the message tells you which rule it breaks.

**In the iPhone app.** On the password screen, select **Forgot Password?**, then **Reset Password**. The app says "Check your Inbox" and you get the same email.

## Change your password while signed in

1. Select your profile picture at the top right, then **View Profile**.
2. In the menu on the left, under **Account**, select **Change Password**.
3. Fill in **Type your Current Password**, **Enter your New Password** and **Retype your New Password**.
4. Select **Change Password**. You see "Password Changed Successfully".

If the two new passwords don't match, you see "New Password and Retype New Password does not match".

**Change Password** isn't in the menu if your company uses SSO, or if your company has turned it off. Use **Forgot Password?** on the sign-in page instead, or ask your HR team.

## If something goes wrong

**The email doesn't arrive.** Check your spam or junk folder. Make sure you entered the email address your Vantage Circle account uses.

**"You have reached the maximum limit for resetting the password for this hour. Please try again next hour."** You can ask for a reset link up to 5 times an hour. Use the newest email you received, or wait until the next hour.

**"This link is no longer valid. Please reach out to support@vantagecircle.com"** The link has already been used. Ask for a new one.

**"Users of [your company] are not allowed to reset password. Please login through [address]."** Your company uses SSO. Sign in with your work account at the address shown.

**"Your account is blocked. Please contact support@vantagecircle.com"** Your account has been deactivated. Ask your HR team.

**"Something wrong with the email. Please contact support@vantagecircle.com"** We couldn't find an account with that email. Check the address, or ask your HR team which email your account uses.

**You sign in with an employee ID and have no email address.** The reset form needs an email address. Ask your HR team to reset your access.