# My cashback hasn't been credited

> Points arrive only after the store reports your order. If it's missing, send a claim from View Profile → Missing Points and attach your invoice as a PDF, JPG or PNG.

- Product: Perks › Cashback and Vantage Points

- Plan: Perks
- Where: Vantage Circle web app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/perks/cashback-and-vantage-points/my-cashback-hasnt-been-credited/

Points are added only after the store reports your order to Vantage Circle, and there's no fixed time for that. First check **Cashback History** (select your profile picture, then **Cashback History**). If the order isn't there and you followed the store's steps, send a claim.

Claims can't help with orders that were cancelled, returned or exchanged. Those don't earn points.

## Send a missing points claim

1. Select your profile picture, then **View Profile**.
2. Under **Points**, select **Missing Points**.
3. Fill in **Store Name**, **Date of Purchase**, **Item Name** and **Amount paid**. For Amazon.in, add the **Date of Dispatch** too.
4. Choose the **Device Type** you shopped on: **Web**, **Android**, **Windows** or **IOS**.
5. Under **Invoice**, attach your invoice as a PDF, JPG or PNG.
6. Under **Select the options appropriate with your purchase.**, tick each statement that's true for your order. You need at least one.
7. Select **Submit Request**.

You'll see "Thank you for sending your missing cashback. We will get back to you shortly". Your claim and invoice go to the Vantage Circle support team, who follow it up with the store.

## If something goes wrong

**You used an unsupported invoice file.** Use a PDF, JPG or PNG invoice with one full stop in its file name, such as invoice.pdf. Other file types can show the thank-you message without sending the claim to support. If that happened, send the claim again with a supported file.

**"File cannot have multiple extension"** Rename the file so its name has only one full stop, then attach it again.

**"You have reached the maximum number of attempts for sending missing points query. Please try again next hour."** You can send up to 5 claims an hour. Wait for the next hour.

**You don't see Missing Points.** It only shows if your company has cashback offers. If you use more than one points wallet, switch to your main wallet. If it's still missing, your company has turned claims off. Ask your HR team.