# My coupon code is missing or not working

> Look in My Vouchers first: Corporate Offers for free offer codes, Gift Cards for coupons you paid for with points. If a code fails at checkout, check the offer's terms.

- Product: Perks › Discounts and coupons

- Where: Vantage Circle web app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/perks/discounts-and-coupons/coupon-code-missing-or-not-working/

Select your profile picture → **My Vouchers**. Codes are kept in two places:

- **Corporate Offers:** codes from offers you got with **Get the Offer**. Each one shows **Your Coupon Code** and **Offer valid till**.
- **Gift Cards:** discount coupons you paid for with points. Select **View Code** to see the code, or **Resend** to get the email again. Some coupons show only one of these.

## The code isn't in your email

Check your spam or junk folder, then look in **My Vouchers**. Codes go to your registered email address. The offer window shows which address it used.

Not every corporate offer sends an email, even though the offer window says it does. If the code isn't in **My Vouchers** either, you can select **Get the Offer** again. Depending on the offer, that counts towards its monthly limit.

## A coupon you paid for with points hasn't arrived

Open **My Vouchers** → **Gift Cards** and check the status next to the coupon:

- **Status: Pending:** it's still being processed. If redeeming showed "Gift Card(s) will be sent to your registered email within … business hrs", wait that long.
- **The voucher(s) you redeemed needs a confirmation.** Select **Approve Now**. The request is only valid for 1 day.
- **Status: Failed:** contact support@vantagecircle.com with the coupon name and date.

## The code doesn't work at checkout

Open the offer or coupon again and read **Terms & Conditions**. Then check these:

- **The order is below the minimum value** the brand sets.
- **The code has expired.** Check **Offer valid till** or **Coupon valid till**. In **My Vouchers** an expired code shows **Status: Expired**.
- **The items aren't covered.** Some brands exclude sale items or certain categories.
- **Another code is already applied.** The terms say whether you can combine codes.
- **You're on a different site.** For corporate offers, use the site that **Go to [brand] Website** opens.

If it still doesn't work, email support@vantagecircle.com with the brand, the code and a screenshot of the error at checkout.