# Edit invitation emails

> Pulse → Emails holds the invitation emails your surveys send. Create your own, edit them, or copy the Vantage Circle default, then pick one in a survey template.

- Product: Pulse › Questions, templates and emails
- Who can do this: Super admins, HR admins
- Plan: Pulse. Pulse Pro for custom sign-offs
- Where: Admin dashboard
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/pulse/questions-templates-and-emails/edit-invitation-emails/

**Pulse → Emails** lists the invitation emails your surveys can send. Emails your company wrote are marked **Custom**. The Vantage Circle one is marked **Default**. The **Used by** column shows how many survey templates use each email.

An email reaches employees through a template. Each template has a default invitation, and admins can still change the wording in the **Invitation** step of [Create a Pulse survey](/en/help/pulse/run-surveys/create-a-pulse-survey/).

## Create an email

1. Select **Create email**.
2. Enter an **Email name**. Only admins see it.
3. Enter the **Subject** employees see in their inbox.
4. Write the **Message**. Say why you're asking. The greeting and the **Start Survey** button are added for you.
5. Check the **Sign-off**. It starts as "Warm regards, The HR team at" your company's name. Changing it needs Pulse Pro. On Pulse Lite, the field is locked and says "Your Pulse plan does not include custom sign-offs."
6. Check the **Message preview** on the right, then select **Create email**.

![The Create email form filled in, with the Message preview showing the greeting, the message, a Start Survey button and the sign-off](https://cdn.vantagecircle.com/image/upload/q_auto,f_auto/v1792133375/vantagecircle/help-centre/en/pulse/questions-templates-and-emails/email-editor-preview-822b92b965b47db7.png)

The preview shows your company's logo at the top. You'll see **Email created**. You can now choose it in a survey template's **Default invitation** step. See [Create a survey template](/en/help/pulse/questions-templates-and-emails/create-a-survey-template/).

## Edit, copy or delete an email

Open the row's menu:

- **Edit** opens one of your emails. Select **Save changes** when you're done. New surveys that use it get the new wording. Invitations already sent don't change.
- **Preview** opens the Vantage Circle default. It can't be changed.
- **Duplicate** copies any email, including the default, into a new one called "Copy of" the original. Use it to start from the default wording.
- **Delete** removes one of your emails. The box tells you how many survey templates use it. Those templates need a new invitation, so open each one and pick another email.

## If something goes wrong

**There's no Emails tab**
Reporting managers can't open **Pulse → Emails** unless they're also HR admins.

**"We could not save this email. Try again."**
Nothing was saved. Select **Create email** or **Save changes** again.