# Use Pulse Analytics

> Pulse → Analytics shows how scores move over time or tenure, how departments compare, and the score, participation and eNPS for every question category, with the questions behind each one.

- Product: Pulse › Read results
- Who can do this: Super admins, HR admins
- Plan: Pulse
- Where: Admin dashboard
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/pulse/read-results/use-pulse-analytics/

Go to **Pulse → Analytics** and choose what to look at with the boxes at the top: **Survey type**, then **Survey**. Pick one survey to compare it with another of the same type under **Compare with**.

## The trend chart

The first card shows four numbers: **Engagement score**, **eNPS**, **Participation rate** and **Total comments**. Select one to draw it on the chart below.

- For Pulse surveys, the chart runs over time. A dashed line marks your goal, and gaps between surveys are marked **No survey running**.
- When you pick all onboarding or all work anniversary surveys, the chart runs by tenure instead of by date. On the engagement chart, each dot's colour shows attrition risk: **Low**, **Medium**, **High** or **Critical**.

Attrition risk goes up with the number of detractors and passives in a group, not their share. A large group can show a higher risk than a small one with the same answers.

## Departments

Three charts compare departments:

- **Engagement by department**, with a line at 80 for the Great range.
- **Participation by department**, with a line at the 70% target.
- **eNPS by department**. Below zero means more detractors than promoters.

## Category scores

The table lists every question category with its **Score**, its range name, **Participation** and **eNPS · split**. Sort it with **Lowest score first**, **Highest score first** or **Lowest participation first**. When you compare surveys, a **Δ vs compare** column and a **Biggest drop vs compare** sort appear.

![Category scores with Work Environment at 60, Compensation & Benefits at 63, Personal Growth at 66 and Culture at 71, all Neutral, sorted lowest score first](https://cdn.vantagecircle.com/image/upload/q_auto,f_auto/v1792133378/vantagecircle/help-centre/en/pulse/read-results/analytics-category-scores-f1d302780716c048.png)

Select a category to open its questions:

- Rating questions show their own scores. These build the category's score.
- Multiple-choice questions show how answers split across the options. They don't count towards the score.
- Written questions show a few of the comments. Select **Comments in this category** to read them all in Comments.

**Open heatmap** takes you to the same categories split by group. See [Compare groups on the heatmap](/en/help/pulse/read-results/compare-groups-on-the-heatmap/).

## Score ranges

| Score | Shown as |
|---|---|
| 80 or more | Great |
| 60 to 79 | Neutral |
| 40 to 59 | Concerning |
| Below 40 | Critical |

## If something goes wrong

**"Analytics is not available for your role"**
Reporting managers can't open Analytics yet. See ["Analytics is not available for your role"](/en/help/pulse/pulse-settings-and-access/analytics-not-available-for-your-role/).

**"Some results could not be loaded"**
Part of the page failed. The cards that did load are correct. Reload the page to try the rest again.

**"The score for this survey is outside 0–100, so it is not shown. Contact support."**
Some stored answers are out of range. Contact support with the survey's name.