# Book an experience

> Open Redeem → Experiences, pick a holiday package and select Reserve Now. You redeem points for an experience voucher, then contact the provider by email or phone to confirm your dates.

- Product: Rewards Hub › Redeem your points

- Where: Vantage Circle web app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/rewards-hub/redeem-your-points/book-an-experience/

**Experiences** works in one of two ways, depending on your company:

- **Holiday packages** that you book in Vantage Circle. They're for accounts in India. This article covers these.
- **A travel booking site** for hotels, activities and car rental. **Stays**, **Activities**, **Car Rental** and **Explore Now** open it in a new tab, and you book there.

If you don't see **Experiences** in **Redeem**, your company doesn't offer it. It only works with your main points wallet.

## Book a holiday package

1. **Open Experiences.** On a computer, select your points balance at the top right, then **Experiences** in the bar. If it isn't there, select **...** at the end of the bar. On a phone, tap **Redeem**, then **Experiences**.
2. **Find a package.** Any of these work:
   - Type a place in **Type a Destination** and select **Explore Now**.
   - Select **Click here** next to "Destination not sure?" to see every package.
   - Pick a theme under **Explore experiences by themes**, or a city under **Inspiration for your next trip**.
   - Use the filters beside the list to narrow it by category, country, city or price.
3. Select **Explore** on a package. Check what's included, the **Duration** and the **Terms & Conditions**.
4. **Enter your trip details** under **Experience Vouchers**:
   - **Preferred Dates:** your check-in and check-out dates.
   - **Number of Guest:** **Adults (12 Yrs +)**, **Child (5 - 12 Yrs)** and **Infants (0 - 5 Yrs)**.
   - **Specific Request (Optional):** anything the provider should know.

   The price updates as you change the number of guests. Infants don't add to it. Your dates don't change the price.
5. Select **Reserve Now**.
6. **Choose the voucher amount.** Pick one under **Select denomination**. Enter **Your Name**, **Contact Number** and **Email ID**, then select **Proceed**.
7. **Check the summary.** **Redeem Summary** shows **Total Experience Price** and **Points to be deducted(from your wallet)**. Tick **I agree to the Terms & Conditions** and select **Redeem Now**.

You'll see "Congratulations!" and "You have successfully redeemed" with the number of points.

## What happens next

You've bought an experience voucher. Your trip isn't booked yet.

1. **Check your email.** It has your **Gift Voucher Code**, **Reference ID**, voucher **Amount**, **Expiry Date**, and the provider's phone number and email.
2. **Contact the provider** to confirm your booking. They book it based on availability, so agree your dates with them.
3. **Pay any difference to the provider.** If the package costs more than your voucher, you pay the balance directly to them, not in points.

The voucher works for one year from the day you redeem it. The booking also shows in **Order History** under **Experience**, with **View Details**.

## Changing or cancelling

Date changes, cancellations and refunds are between you and the provider. Their rules are in the package's **Terms & Conditions**, so read them before you select **Redeem Now**. There's no option to cancel the voucher in Vantage Circle.

## If something goes wrong

**"This service is only available for India."** Holiday packages can only be redeemed from an account in India.

**"You have insufficient points!"** You don't have enough points for the voucher amount you picked. Choose a lower amount.

**"… adults are not valid for this deal." or "children are not allowed in this deal."** The package doesn't allow that group. Change the guests or pick another package.

**"Maximum booking duration exceeded for this experience."** Your dates are longer than the package allows. Shorten your stay.

**"Your experience booking is under process. Please check after sometime."** Your last booking hasn't finished. Check **Order History** before you try again.

**The booking failed after you redeemed.** Your points go back to your balance.