# My gift card hasn't arrived

> Check My Vouchers → Gift Cards. An approved card can be shown with View Code or emailed again with Resend. A pending card is waiting for stock or for your approval. A failed card gives your points back.

- Product: Rewards Hub › Redeem your points

- Where: Vantage Circle web app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/rewards-hub/redeem-your-points/my-gift-card-hasnt-arrived/

Select your profile picture, then **My Vouchers** → **Gift Cards**. Find the card and check its status.

## Status: Approved

The card was issued and emailed to your registered email address. First check your spam and promotions folders. Then:

- **See it now.** Select **View Code**. You get an email with a 4-digit code. Enter it and select **Verify Code** within 5 minutes. If the code doesn't come, select **Resend** next to "Didn't receive the code?".
- **Get the email again.** Select **Resend**, then **Yes, Resend**. You'll see "Your voucher(s) are on its way. Please check your email after few minutes."

You can resend a gift card 5 times an hour. After that you'll see "You have reached the maximum limit for resending the gift voucher for this hour. Please try again next hour."

## Status: Pending

The card hasn't been sent yet. Select **Track Gift Card** to see why.

- **"You have … gift card(s) awaiting your approval."** shows at the top of the page. The card is waiting for you. Select **Approve Now**, then **Yes, Sure**. See [Approve a gift card](/en/help/rewards-hub/redeem-your-points/redeem-points-for-a-gift-card/#approve-a-gift-card).
- **"Your gift card is currently Pending Approval."** The card isn't cleared for sending yet. **Request** cards wait here until they're in stock. They're sent within the business hours shown when you redeemed, usually 72.
- **"Your gift card has been approved and will be sent to you shortly."** It's on its way. Check again later.

## Status: Failed

The brand couldn't issue the card. **Track Gift Card** says "The order has failed." The points go back to your balance, and you get an email whose subject starts "E-Gift voucher canceled". Check your **Points Statement** to confirm. See [Your points](/en/help/rewards-hub/your-points/).

If the points aren't back, write to support@vantagecircle.com with the card name and the date you redeemed it.

## Status: Expired

The card's **Offer valid till** date has passed. **View Code** and **Resend** aren't shown for expired cards.

## The link in the email doesn't work

Some gift card emails have a link instead of the card number. Select it and sign in to Vantage Circle with the same account.

- **"This link has expired for security reasons. On the app or website, go to My Vouchers > Gift Cards and click the 'Resend' button to request a new link."** Do what it says. The new email has a fresh link.
- **"The window to claim this reward has closed. You have already passed the use-by date for this reward specified in the email."** The deadline in the email has passed. Write to support@vantagecircle.com if you think this is wrong.

## The card isn't in My Vouchers

The page says "You have not redeemed your points for any Gift Cards yet", or the card you expect is missing. Check your **Points Statement**. If no points were taken, the redemption didn't go through. Redeem it again. If points were taken, write to support@vantagecircle.com.

If you have more than one points wallet, switch wallets first. **My Vouchers** shows the cards for the wallet you've picked.