# Order merchandise

> Open Redeem → Merchandise, pick an item, add it to your cart and place the order with your points. It's delivered to an address in your country.

- Product: Rewards Hub › Redeem your points

- Where: Vantage Circle web app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/rewards-hub/redeem-your-points/order-merchandise/

Merchandise is a catalog of products your company offers for points, delivered to your door. What's in it depends on your company and your country.

## Before you start

- **If you don't see Merchandise in Redeem,** your company doesn't offer it.
- **Your cart holds one kind of order at a time.** If it has Amazon products or Milestone Catalog gifts in it, place that order or empty the cart first.
- **Your cart is saved in the browser you're using.** It won't show up on another device or browser.

## Place an order

1. **Open Merchandise.** On a computer, select your points balance at the top right, then **Merchandise** in the bar. If it isn't there, select **...** at the end of the bar. On a phone, tap **Redeem**, then **Merchandise**.
2. **Pick an item.** Browse the store and select **View Details** on an item. The **Redeem Merchandise Item** window shows the price in points next to "Buy with", plus **About the Product** and **Terms & Conditions**.
3. **Choose options.** If the item comes in sizes or colours, pick one.
4. **Add it to your cart.** Set the **Quantity** and select **Add to cart**. Select **Check Out** to add it and go straight to your cart. You can order up to 10 of each item, and some items allow fewer.
5. **Check your cart.** In **Shopping Cart**, use **-** and **+** to change quantities, or **Delete** to remove an item. You can order several different items at once. Select **Proceed to Checkout**.
6. **Choose the delivery address.** Select a saved address, or select **Add New Address**. **Full Name**, **Address Line 1**, **Zip Code**, **Mobile Number**, **Country**, **Province**, **City** and **Address type** are required. The address must be in your own country.
7. **Check the total.** **Order Details** shows **Points Available**, **Cart Value**, **Tax**, **Shipping Charges**, **Handling Charges** and **Total Points Payable**. Any discount shows as **Total discount**.
8. Select **Place your order**. The box "I agree to share my details for order fulfillment." is already ticked and can't be changed.

You'll see **Order Confirmed** and get an order confirmation email. Your points come off your balance straight away.

If you have more than one points wallet, the order is paid from the wallet you've picked. Merchandise works with every wallet.

## After you order

To see where your order is, or what happens if it's cancelled, see [Track an order](/en/help/rewards-hub/redeem-your-points/track-an-order/). You can't cancel an order yourself in Vantage Circle.

## If something goes wrong

**"You have Amazon added to your cart. Please complete the transaction or clear your cart to add more items."** Your cart has Amazon products in it. Place that order or delete them first. The same applies to "You have milestone catalog added to your cart."

**"You do not have sufficient points"** shows in **Order Details**, and **Place your order** is greyed out. Remove items or lower the quantity. If your company lets you buy points, you'll see **Add Points** instead.

**"Sorry, the item can't be shipped to a location outside your country."** Choose an address in your own country.

**"Sorry, this combination of items can't be shipped. Please place orders separately."** Your cart has items from different suppliers. Order them separately.

**"You already have items added to your cart from a different wallet"** Your cart has items you added while using another wallet. Empty the cart, switch to the wallet you want, and add the items again.

**"Please wait while we process your old order."** You selected **Place your order** twice. Check **Order History** before you try again.