# Track an order

> Open Order History from the Redeem bar or the phone menu. Each order shows its payment status, each item's status and tracking details once the seller adds them. You can't cancel in the app, but cancelled items give your points back.

- Product: Rewards Hub › Redeem your points

- Where: Vantage Circle web app
- Last checked: 15 Oct 2026
- Web page: https://www.vantagecircle.com/en/help/rewards-hub/redeem-your-points/track-an-order/

**Order History** lists everything you've ordered with points: merchandise, Amazon Store products and experiences. Gift cards and coupons are in **My Vouchers** instead. See [My gift card hasn't arrived](/en/help/rewards-hub/redeem-your-points/my-gift-card-hasnt-arrived/).

## Check an order

1. **Open Order History.** On a computer, open **Redeem** and select **Order History** in the bar. If it isn't there, select **...** at the end of the bar. On a phone, open the menu and tap **Order History**.
2. **Pick a tab.** **Merchandise** has both merchandise and Amazon Store orders. **Experience** has experience vouchers. **Milestone** has work anniversary gifts.
3. **Find the order.** Each one shows "Order placed on", the **Transaction ID:**, **Total Paid** and **Payment Status:**. Under it, each item has its own **Status:**.
4. **See the details.** Select **View Details**. **Your Order Details** shows the delivery address, phone number, prices and items. Once the seller adds them, each item also shows its **Courier Partner**, **Tracking No** and a link to track it.

## What the item status means

- **Pending** or **Confirmed:** the seller has your order and is getting it ready.
- **Shipped** or **Out for delivery:** it's on the way. Use the tracking link for details.
- **Delivered** or **Complete:** it has arrived.
- **BackOrdered:** the item is out of stock, and the seller is waiting for more.
- **Canceled** or **Failed:** the item won't be sent. Your points for it come back. See below.

## Cancelling or returning

You can't cancel or return an order yourself in Vantage Circle. To ask, write to the support address on the **Order Confirmed** screen, after "For any queries write to". For most companies it's support.merchandise@vantagecircle.com. Include the **Transaction ID:**.

When an item is cancelled, or the order fails:

- The points for that item go back to your balance automatically.
- You get an email: "Your Amazon order has been cancelled" or "Your Merchandise Order has been cancelled".
- **Payment Status:** changes to **refunded** if every item was cancelled, or **partial refund** if only some were.

The points show in your **Points Statement**. See [Your points](/en/help/rewards-hub/your-points/).

Experience vouchers work differently. Changes and cancellations go through the provider. See [Book an experience](/en/help/rewards-hub/redeem-your-points/book-an-experience/).

## If something goes wrong

**The order isn't listed.** Check you're on the right tab. If you have more than one points wallet, switch to the wallet you paid with. Then check your **Points Statement** to see whether points were taken.

**There's no tracking link.** The seller hasn't added tracking yet. Check again after the item shows **Shipped**.

**An item says Delivered, but it hasn't arrived.** Write to support with the **Transaction ID:** and the item name.