The engagement score is a number out of 100 that reflects how positively employees responded to survey questions. It can be viewed at the overall organization level, by category, or question by question.
How it’s calculated
Survey questions use a 1 to 5 rating scale. The engagement score is calculated like this:
Engagement Score = (Sum of all ratings given / Maximum possible score) x 100
Here’s a simple example. Three employees answer one question, each able to give a maximum of 5 points. The maximum possible score is 15.
- Employee A gives a 1
- Employee B gives a 4
- Employee C gives a 5
Total score: 10. Maximum possible: 15.
Engagement Score = 10 / 15 x 100 = 66
What’s a good score?
As a general benchmark:
- Below 60: Needs attention. This area is a priority to address.
- 60 to 69: Neutral. There’s room for improvement but no immediate alarm.
- 70 and above: Strong. This is where you want your scores to be.
Participation rate
Alongside the engagement score, you’ll also see a Participation Rate on the Overview dashboard. This tells you what percentage of invited employees actually completed the survey. A response rate of 60 to 79 percent is considered good; above 80 percent is excellent. Low participation can skew results, so it’s worth paying attention to alongside the score itself.