My Vantage Card didn't work
The message on screen tells you why: a mistyped PIN, a card that's already claimed, a card over a year old or an award that's turned off.
The screen tells you why. After a scan, you’ll see Oops! with the reason and an Add manually button. When you type the PIN, the reason shows under the PIN box.
“Voucher Not found.” The PIN doesn’t match a card for your company. Type it again exactly as printed, capitals included. Watch for look-alikes such as O and 0, or l, I and 1. If it still fails, check the card is from your company. A card only works for the company it was made for.
“This Vantage Card has already been claimed.” The card has been used, maybe by you. Check your points and the feed. A card can’t be claimed twice. If you didn’t claim it, ask your HR team.
“Voucher Expired.” A card works for one year from the day it was made, and this one is older. Ask your HR team.
“Reward is disabled.” The award this card belongs to has been turned off. Ask your HR team.
Other problems
You signed in after scanning and landed on your home page. Scan the code again now that you’re signed in.
The camera doesn’t recognise the QR code. Add the card by its PIN instead. See Claim your Vantage Card.
You can’t find Vantage Card in your profile menu. It isn’t in the menu on a phone browser. Use a computer, or scan the code and select Add manually if the scan fails. If it’s missing on a computer too, your company doesn’t show it. Scanning still works.
Nothing happens when you select Confirm. The claim didn’t go through, and no message is shown. Refresh the page and enter the PIN again. This time the screen shows the reason.