Reset or change your password

This works for everyone who signs in with a Vantage Circle password, admins included. If your company uses single sign-on (SSO), you don’t have a Vantage Circle password. Your IT team resets your work account password.

Reset a forgotten password

1. On your company’s Vantage Circle page, select Login, then Forgot Password?.
2. Under Forgot Password Assistance, enter your email address in Email ID and select Submit. A message says “An email is headed your way!”
3. Open the email with the subject “Reset password at” followed by your company’s Vantage Circle name. Select Reset My Password.
4. Type your new password in Password and again in Confirm Password. Select RESET.
5. You see “Your password has been changed successfully. We will log you in now.” You’re signed in, and you get an email confirming the change.

If your account was locked after too many wrong passwords, resetting your password lifts the lock.

Password rules. Your password needs at least 6 characters. Some companies ask for more: at least 8 characters, using 3 of these 4: lower case letters, upper case letters, numbers and special characters. Those companies also don’t let you reuse your last 3 passwords. If your new password doesn’t fit, the message tells you which rule it breaks.

In the iPhone app. On the password screen, select Forgot Password?, then Reset Password. The app says “Check your Inbox” and you get the same email.

Change your password while signed in

1. Select your profile picture at the top right, then View Profile.
2. In the menu on the left, under Account, select Change Password.
3. Fill in Type your Current Password, Enter your New Password and Retype your New Password.
4. Select Change Password. You see “Password Changed Successfully”.

If the two new passwords don’t match, you see “New Password and Retype New Password does not match”.

Change Password isn’t in the menu if your company uses SSO, or if your company has turned it off. Use Forgot Password? on the sign-in page instead, or ask your HR team.

If something goes wrong

The email doesn’t arrive. Check your spam or junk folder. Make sure you entered the email address your Vantage Circle account uses.

“You have reached the maximum limit for resetting the password for this hour. Please try again next hour.” You can ask for a reset link up to 5 times an hour. Use the newest email you received, or wait until the next hour.

“This link is no longer valid. Please reach out to support@vantagecircle.com” The link has already been used. Ask for a new one.

“Users of [your company] are not allowed to reset password. Please login through [address].” Your company uses SSO. Sign in with your work account at the address shown.

“Your account is blocked. Please contact support@vantagecircle.com” Your account has been deactivated. Ask your HR team.

“Something wrong with the email. Please contact support@vantagecircle.com” We couldn’t find an account with that email. Check the address, or ask your HR team which email your account uses.

You sign in with an employee ID and have no email address. The reset form needs an email address. Ask your HR team to reset your access.