I can't sign in
Find the message you see below. Most sign-in problems are a mistyped password, a locked account, or using a password when your company uses single sign-on (SSO).
Find the message on your screen below.
Password messages
“Error, You have entered an invalid employee-id or password” The email, employee ID or password is wrong. At most companies the message says “employee-id”, even if you typed an email address. Check for typing mistakes and make sure Caps Lock is off.
“Error, Invalid Password. 2 attempts left. After this your account will be blocked” Stop and reset your password before you try again. The count starts again after 12 hours without a wrong try.
“Error, Your account is locked due to multiple failures in giving the correct password. You can unlock it by clicking on the forget password link.” You entered a wrong password 5 times. Reset your password. That lifts the lock.
“Please login through [address]” or “Please login by clicking on SSO or SAML button.” Your company uses single sign-on (SSO), so there’s no Vantage Circle password to type. Select your company’s SSO button and sign in with your work account.
Account messages
“Error, You have entered an invalid email.” There’s no account with this email at your company. Check the address. If it’s right, ask your HR team which email your account uses.
“Your domain is not found. Please contact support@vantagecircle.com” The part of your email after the @ isn’t linked to any company. Check for typing mistakes, and use your work email.
“You are yet to register in the system. Please contact Support for further assistance.” You signed in with SSO, but your company hasn’t added you to Vantage Circle yet. Ask your HR team.
“Error, User is not active anymore” Your account has been deactivated. Ask your HR team.
“Dear user, your platform login has been deactivated due to No-engagement or non renewal of contract.” Vantage Circle is switched off for your whole company. Ask your HR team.
“Error, Your trial access to the platform has expired.” Your company’s trial has ended. Ask your HR team.
“Error, You have declined consent to access the platform. For further assistance, please contact our support team.” You declined the consent request when you last signed in. Contact the support team named in the message.
“Multiple sessions detected. You will be logged out from all active sessions. Please Login to proceed.” Your company allows one signed-in browser at a time. Sign in again, using one browser only.
“Error, Your organization does not support mobile login.” Your company doesn’t allow the mobile app. Sign in on the website instead.
One-time code messages
“Email not valid.” There’s no account with this email. Check the address.
“An OTP has already been sent. Please check your spam folder or try again after sometime.” Your last code is still valid. Find it in your inbox or spam folder. Codes expire after 10 minutes.
“OTP Invalid” The code is wrong. Check it against the newest email.
“OTP Invalid. Max Attempt Exceeded.” The code has been cancelled after too many wrong tries. Request a new one.
Other problems
You were signed out while you were away. For security, you’re signed out after 30 minutes without activity. Some companies use a different time. Select Stay signed in when the warning appears.
You don’t know your company’s sign-in page. Open the Login Now button in your welcome email, or ask your HR team for the address.
Signing in from Microsoft Teams. See Use Vantage Circle in Microsoft Teams.
If none of these match, ask your HR team. They can check your account with Vantage Circle.