Add your own questions

Go to Pulse → Questions and select Add question. Questions you add belong to your company. They sit in the same library as the Vantage Circle questions, grouped by topic, and the Source column says Company or Vantage Circle.

Before you start

• You need Pulse Pro. On Pulse Lite, Add question has a Pro tag and opens an upgrade box instead.
• Check your wording first. Once a question is added, you can’t edit or delete it.
• To add translations at the same time, your survey languages must be set in Pulse → Settings. See Pulse settings.

Steps

1. Under Question, write one question of up to 150 characters. The screen’s own advice is a good test: “Ask one thing at a time. Avoid wording that leads employees toward an answer.”
2. Choose a Response type:
   • Rating scale, a 1–5 agreement scale from “Not at all” to “Absolutely”.
   • Written response, where employees type their own answer.
   • Multiple choice, where employees pick one answer. Add 2 to 10 Answer options of up to 100 characters each. Each option must be different.
3. Under Available for, choose the survey type whose templates can use this question.
4. Choose a Topic. Questions are grouped by topic in the library and in results.
5. If you want translations now, pick languages under Translation languages and select Generate translations. Review each one in the panel on the right before you save. You can also add them later. See Translate questions.
6. Check the Question preview on the right, then select Add question.

If you pick more than one survey type under Available for, the question ends up filed under only one of them. Check the Available for column after you add it.

What happens next

You’ll see Question added, and the library opens on the question’s topic. Admins can now pick the question when they build a template or a survey of that survey type.

Rating scale answers count towards the engagement score like any other rating question. Written and multiple-choice answers don’t. See How the engagement score is calculated.

Fix a mistake

Open the row’s menu and choose Duplicate and fix. It copies the question into a new Add question form for you to correct. Then turn the old question off.

If something goes wrong

“Question added without survey types” The question was saved, but not under the survey type you chose. New questions start under the Pulse survey type. To move it, edit the survey type you want in Pulse → Survey types and add the question to its available questions. See Create a survey type.

“The question could not be added. Try again.” Nothing was saved. Try again in a moment.

“You can view the question library, but you cannot change it.” Reporting managers can look at the library but can’t add or change questions. Ask an HR admin or a super admin.

“You don’t have access to the question library” Your role isn’t allowed to create surveys, so the server turned the question down. Ask a super admin to check your permissions.