Download Rewards Hub reports

Rewards Hub → Reports holds the reports about where points and budgets went: redemptions, budget allocation and use, transfers and quotas. The list is set up for your company, so the reports and their names can differ from the ones here.

Get a report

1. Go to Rewards Hub → Reports. Type in Search reports to find one, for example “redemption”.
2. Select the report.
3. Set the filters at the top. Most reports have a Date range, and many have Country and Columns. A filter marked as required has to be set first.
4. Select Generate report. The first rows show on the page, and Show more rows loads more.
5. Select Download CSV or Download Excel. The file has every row that matches your filters, not just the ones on screen.

If you change a filter after generating, you’ll see “Filters changed. Generate the report again to update it.” Generate it again before you download.

Reports people ask for

• Points Redemption Report: what employees redeemed, with the transaction date, name, email, redeemed points, amount, currency, country and product name.
• Milestone Redemption Report: what employees picked from a milestone catalog, with the milestone year and redeem date. It appears if your company runs service milestones.
• The budget reports cover budget holders, so they only have data if your company uses budgets.

Your company may use different names or columns for these reports.

Bulk point uploads

There’s no report of bulk point uploads here. Batches waiting for your approval are in Rewards Hub → Reward points → Approvals. See Approve or reject uploaded points.

If something goes wrong

• “No reports are available for your company.”: no Rewards Hub reports are set up for you. Ask your account manager.
• “Report could not be generated. Check the filters and try again.”: change the filters, for example a shorter date range, and generate again.
• “Report could not be downloaded. Try again.”: select the download button again.