Approve or reject uploaded points

Go to Rewards Hub → Reward points and open Approvals. You only see batches that were sent to you as the approver. Use Queue to switch between Award points and Appreciations.

Each row shows when the batch was uploaded, who uploaded it with the batch ID, the country, the number of Recipients and the total Points.

Check the batch first

Open the row menu and select Download CSV. It’s the exact file the uploader sent. Approving issues every row in it.

Approve a batch

1. Open the row menu and select Approve batch.
2. Select Send the code. You’ll get an email with the subject “Please verify your batch”.
3. Under Enter your approval code, type the One-time code and select Approve and issue points.

You’ll see “Approval submitted”. The points are added in the background, so the batch can take a little while to show as processed.

You get three tries at the code.

A wrong code shows: “Sorry, The OTP you entered does not match with the one that was last sent to your email.” After the third wrong code you’ll see “OTP Invalid. Max Attempt Exceeded.” Start again to get a new code.

If you see “Your previous request for approval is currently being processed. Please try again later.”, another approved batch at your company is still being processed. Wait for it to finish and try again.

Reject a batch

Open the row menu and select Reject batch, then confirm. The batch is deleted without issuing any points. The uploader has to submit a new file to try again.

If something goes wrong

• “You are not authorised to approve this batch”: the batch was sent to a different approver. An approver can only approve batches sent to them. Super admins can approve any batch from their own company after the email code.
• “Already Approved” or “This batch approval was already submitted”: someone already approved it. Don’t approve it again.
• “Insufficient balance for :” followed by a name: your company takes uploaded points out of budget holders’ budgets, and that holder doesn’t have enough. Ask for the budget to be topped up, then approve again.
• “Batch Details Already partially processed..”: some points in the batch were already issued, so it can’t be rejected.

Good to know

• Approving and rejecting can’t be undone. To take back points after approval, use Revoke points. See Take back points from an award.
• If a batch you expect isn’t in your list, check who approves that uploader in Rewards Hub → Upload approvals. See Choose who approves points uploads.