In this episode of the Vantage HR Influencers Podcast, we delve into the crucial question: how does listening, learning, and vulnerability play a role in building trust in HR leadership?
Host Riha sits down with Jason Desentz, Chief Human Resource Officer at Toshiba, to explore how HR leaders can foster trust in an era of rapid change. From the importance of active listening to the power of vulnerability in leadership, this episode offers practical insights for HR professionals looking to strengthen relationships, drive collaboration, and lead with empathy.
About the Speaker
Jason Desentz is a seasoned global human resources executive with over 25 years of leadership experience across diverse industries, including automotive, manufacturing, healthcare, financial services, and consulting. His international expertise spans the Americas, Europe, Asia, and Australia, where he has consistently developed HR strategies that elevate organizational performance and align with strategic business goals.
As the Chief Human Resources Officer at Toshiba Americas, Jason leads the human capital strategy across the company’s regional operations. He plays a pivotal role in supporting Toshiba’s mission to advance modern life through innovation in energy, social infrastructure, electronics, and digital solutions.
Before his current role, Jason served as the CHRO at Horizon Global (NYSE: HZN), where he directed HR initiatives for 67 facilities across 21 countries. During his tenure, he spearheaded global integration efforts, implemented cost optimization programs, and strengthened talent management frameworks.
Jason holds a Bachelor's degree, an MBA, and is a Doctorate in Business (ABD).
Timestamps
(05:39) How can listening and learning be applied to HR leadership in a way that builds trust with employees?
(09:17) What role does emotional intelligence play in combining listening, learning, and vulnerability to create a trusting leadership culture?
(13:26) How do HR leaders balance the need for authority with the need to be vulnerable to foster trust?
(20:50) How does listening to employees impact HR decision-making and trust-building?
(28:35) How can leaders ensure they don’t lose sight of essential processes while adapting to their team’s evolving needs?
(35:37) How do you measure trust in HR leadership, and what impact does listening and vulnerability have on that measurement?
(41:26) Advice to new HR leaders on integrating these elements (listening, learning, and vulnerability) into their leadership approach?
