Book an experience
Open Redeem → Experiences, pick a holiday package and select Reserve Now. You redeem points for an experience voucher, then contact the provider by email or phone to confirm your dates.
Experiences works in one of two ways, depending on your company:
- Holiday packages that you book in Vantage Circle. They’re for accounts in India. This article covers these.
- A travel booking site for hotels, activities and car rental. Stays, Activities, Car Rental and Explore Now open it in a new tab, and you book there.
If you don’t see Experiences in Redeem, your company doesn’t offer it. It only works with your main points wallet.
Book a holiday package
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Open Experiences. On a computer, select your points balance at the top right, then Experiences in the bar. If it isn’t there, select … at the end of the bar. On a phone, tap Redeem, then Experiences.
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Find a package. Any of these work:
- Type a place in Type a Destination and select Explore Now.
- Select Click here next to “Destination not sure?” to see every package.
- Pick a theme under Explore experiences by themes, or a city under Inspiration for your next trip.
- Use the filters beside the list to narrow it by category, country, city or price.
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Select Explore on a package. Check what’s included, the Duration and the Terms & Conditions.
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Enter your trip details under Experience Vouchers:
- Preferred Dates: your check-in and check-out dates.
- Number of Guest: Adults (12 Yrs +), Child (5 - 12 Yrs) and Infants (0 - 5 Yrs).
- Specific Request (Optional): anything the provider should know.
The price updates as you change the number of guests. Infants don’t add to it. Your dates don’t change the price.
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Select Reserve Now.
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Choose the voucher amount. Pick one under Select denomination. Enter Your Name, Contact Number and Email ID, then select Proceed.
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Check the summary. Redeem Summary shows Total Experience Price and Points to be deducted(from your wallet). Tick I agree to the Terms & Conditions and select Redeem Now.
You’ll see “Congratulations!” and “You have successfully redeemed” with the number of points.
What happens next
You’ve bought an experience voucher. Your trip isn’t booked yet.
- Check your email. It has your Gift Voucher Code, Reference ID, voucher Amount, Expiry Date, and the provider’s phone number and email.
- Contact the provider to confirm your booking. They book it based on availability, so agree your dates with them.
- Pay any difference to the provider. If the package costs more than your voucher, you pay the balance directly to them, not in points.
The voucher works for one year from the day you redeem it. The booking also shows in Order History under Experience, with View Details.
Changing or cancelling
Date changes, cancellations and refunds are between you and the provider. Their rules are in the package’s Terms & Conditions, so read them before you select Redeem Now. There’s no option to cancel the voucher in Vantage Circle.
If something goes wrong
“This service is only available for India.” Holiday packages can only be redeemed from an account in India.
“You have insufficient points!” You don’t have enough points for the voucher amount you picked. Choose a lower amount.
”… adults are not valid for this deal.” or “children are not allowed in this deal.” The package doesn’t allow that group. Change the guests or pick another package.
“Maximum booking duration exceeded for this experience.” Your dates are longer than the package allows. Shorten your stay.
“Your experience booking is under process. Please check after sometime.” Your last booking hasn’t finished. Check Order History before you try again.
The booking failed after you redeemed. Your points go back to your balance.