Redeem points for a gift card

A gift card is an e-gift card for a shop, restaurant or other brand, paid for with your points. The brands you see depend on your company and your country.

Before you start

• Gift cards go to your registered email. If your email isn’t verified, you’ll be asked to verify it before you can redeem.
• If you have more than one points wallet, check the line “You are redeeming with points from” at the top of the page. It names the wallet you’ll spend from.
• If you don’t see Gift Cards, your company has turned them off.

Redeem a gift card

1. Open Gift Cards. On a computer, select your points balance at the top right. Gift Cards opens first. On a phone, tap Redeem, then Gift Cards.
2. Find a brand. Browse Ready to Redeem and All Gift Cards, pick a category, or use Search brands. Each card shows its lowest amount after “Starting from”.
3. Select Redeem on the card. A few cards show something else:
   • Request: the card is out of stock for now. You can still redeem it, and it’s sent later.
   • Out of Stock: you can’t redeem it at the moment.
   • If you pick an Amazon gift card and your company has the Amazon Store, you’re offered Explore Amazon Store first. Select Continue with gift card to carry on.
4. Choose the amount. Pick one under Unit Price. The list shows every amount the brand offers, so the highest amount depends on the brand. Total value shows what you’ll get.
   • In India you can also choose a Quantity, up to 10 cards. Elsewhere it’s one card at a time.
5. Read the terms. Terms and Conditions is where the brand says how long the card lasts and where you can use it. About the Brand describes the brand.
6. Select Redeem (or Request).
7. Review and confirm. Confirm Gift Card shows Points Available, Gift Card Value, Gift Card Cost (In Points) and Points to be deducted. Select Edit to change the amount. When it’s right, select Confirm.

For some cards your company adds a small convenience fee. It’s already included in Gift Card Cost (In Points).

What happens next

Your points come off your balance as soon as you select Confirm. Then you see one of these messages:

• “Your Gift Card(s) are on its way. Please check your email after few minutes.” The card is on its way to your registered email.
• “Thank you for your request. Gift Card(s) will be sent to your registered email within 72 business hrs.” You redeemed a Request card. The number of hours depends on the brand.
• “The Gift Card(s) you redeemed need your confirmation. Please check your e-mail.” You need to approve it first. See Approve a gift card.

Some gift card emails show the card number and PIN. Others have a link instead. Select it and sign in to Vantage Circle to see the card.

Find your gift card later

Select your profile picture, then My Vouchers → Gift Cards. Each card shows its status and the date after Offer valid till. Depending on the card, you’ll see:

• View Code to see the card details. You get an email with a 4-digit code first. Enter it under Enter the verification code and select Verify Code. The code works for 5 minutes.
• Resend to get the gift card email again.
• Track Gift Card to see how far along the card is.
• How to avail for the brand’s instructions on using the card.

Use the card before its Offer valid till date. The brand sets that date, so check it as soon as you redeem. After it passes, the card shows Status: Expired, and View Code and Resend are no longer there.

Approve a gift card

If you earned cashback points from online shopping in the last month, those orders could still be cancelled or returned. A gift card that uses those points waits for your approval.

1. Go to My Vouchers → Gift Cards. You’ll see “You have 1 gift card(s) awaiting your approval.”
2. Select Approve Now. The screen notes that the request is valid for 1 day only.
3. You’re asked “Are you sure these purchased orders are not going to be canceled or returned ?” Select Yes, Sure to get the card.

To cancel instead, select Not Sure. You’ll see “Your Gift Card(s) request is cancelled.” and the points go back to your balance.

Cancelling or swapping a gift card

Once a gift card is issued, you can’t cancel it, return it or swap it for another brand. The review step says so: “Gift card(s) once generated cannot be cancelled.” The only gift cards you can cancel are ones still waiting for your approval.

Whether you can spend a card’s value over several purchases is up to the brand. Check its Terms and Conditions before you redeem.

Limits

Most companies have a daily limit on gift cards. The usual limit is 10,000 points a day. Your company can set a different limit, or none.

• “We are unable to process your request. The maximum amount allowed for redemption in 24 hours is 10000 …” You’ve reached the daily limit. Try again the next day.
• “Sorry, we are unable to process your request. The maximum amount allowed for redemption in 24 hours is 10000 …” This one card is above the limit. Pick a lower amount.
• “You have exceeded the redemption limit for the hour. Please try again after sometime.” There’s also an hourly limit. Wait an hour and try again.

If something goes wrong

“Sorry, you do not have sufficient … to redeem the requested voucher(s) amount.” You don’t have enough points for this amount. Pick a lower one. If your company lets you buy points, you’ll see “Looks like you need … more points to redeem this gift card.” and an Add Points button instead.

“Your email is un-verified. Please verify your email by clicking on the button below.” Select Verify Email, open the link in the email you get, then try again.

“Your previous redemption request is still being processed. Please wait a moment before trying again.” Your last redemption hasn’t finished. Check My Vouchers before you try again, so you don’t redeem twice.

“Sorry! We have run out of stock for this Gift Card. Please try again later.” Pick another brand, or come back later.

“Your points in your account are accumulated due to purchases from AMAZON which can be redeemed only against AMAZON Gift Cards. Please choose to redeem AMAZON Gift Cards instead.” This happens in India. Some of your points came from Amazon shopping cashback, and those can only go on Amazon gift cards.

“Redemption is not available for your account. Please contact support@vantagecircle.com” Your account can’t redeem gift cards. Write to the address in the message.

The gift card hasn’t arrived. See My gift card hasn’t arrived.