My gift card hasn't arrived
Check My Vouchers → Gift Cards. An approved card can be shown with View Code or emailed again with Resend. A pending card is waiting for stock or for your approval. A failed card gives your points back.
Select your profile picture, then My Vouchers → Gift Cards. Find the card and check its status.
Status: Approved
The card was issued and emailed to your registered email address. First check your spam and promotions folders. Then:
- See it now. Select View Code. You get an email with a 4-digit code. Enter it and select Verify Code within 5 minutes. If the code doesn’t come, select Resend next to “Didn’t receive the code?”.
- Get the email again. Select Resend, then Yes, Resend. You’ll see “Your voucher(s) are on its way. Please check your email after few minutes.”
You can resend a gift card 5 times an hour. After that you’ll see “You have reached the maximum limit for resending the gift voucher for this hour. Please try again next hour.”
Status: Pending
The card hasn’t been sent yet. Select Track Gift Card to see why.
- “You have … gift card(s) awaiting your approval.” shows at the top of the page. The card is waiting for you. Select Approve Now, then Yes, Sure. See Approve a gift card.
- “Your gift card is currently Pending Approval.” The card isn’t cleared for sending yet. Request cards wait here until they’re in stock. They’re sent within the business hours shown when you redeemed, usually 72.
- “Your gift card has been approved and will be sent to you shortly.” It’s on its way. Check again later.
Status: Failed
The brand couldn’t issue the card. Track Gift Card says “The order has failed.” The points go back to your balance, and you get an email whose subject starts “E-Gift voucher canceled”. Check your Points Statement to confirm. See Your points.
If the points aren’t back, write to support@vantagecircle.com with the card name and the date you redeemed it.
Status: Expired
The card’s Offer valid till date has passed. View Code and Resend aren’t shown for expired cards.
The link in the email doesn’t work
Some gift card emails have a link instead of the card number. Select it and sign in to Vantage Circle with the same account.
- “This link has expired for security reasons. On the app or website, go to My Vouchers > Gift Cards and click the ‘Resend’ button to request a new link.” Do what it says. The new email has a fresh link.
- “The window to claim this reward has closed. You have already passed the use-by date for this reward specified in the email.” The deadline in the email has passed. Write to support@vantagecircle.com if you think this is wrong.
The card isn’t in My Vouchers
The page says “You have not redeemed your points for any Gift Cards yet”, or the card you expect is missing. Check your Points Statement. If no points were taken, the redemption didn’t go through. Redeem it again. If points were taken, write to support@vantagecircle.com.
If you have more than one points wallet, switch wallets first. My Vouchers shows the cards for the wallet you’ve picked.