Track an order
Open Order History from the Redeem bar or the phone menu. Each order shows its payment status, each item's status and tracking details once the seller adds them. You can't cancel in the app, but cancelled items give your points back.
Order History lists everything you’ve ordered with points: merchandise, Amazon Store products and experiences. Gift cards and coupons are in My Vouchers instead. See My gift card hasn’t arrived.
Check an order
- Open Order History. On a computer, open Redeem and select Order History in the bar. If it isn’t there, select … at the end of the bar. On a phone, open the menu and tap Order History.
- Pick a tab. Merchandise has both merchandise and Amazon Store orders. Experience has experience vouchers. Milestone has work anniversary gifts.
- Find the order. Each one shows “Order placed on”, the Transaction ID:, Total Paid and Payment Status:. Under it, each item has its own Status:.
- See the details. Select View Details. Your Order Details shows the delivery address, phone number, prices and items. Once the seller adds them, each item also shows its Courier Partner, Tracking No and a link to track it.
What the item status means
- Pending or Confirmed: the seller has your order and is getting it ready.
- Shipped or Out for delivery: it’s on the way. Use the tracking link for details.
- Delivered or Complete: it has arrived.
- BackOrdered: the item is out of stock, and the seller is waiting for more.
- Canceled or Failed: the item won’t be sent. Your points for it come back. See below.
Cancelling or returning
You can’t cancel or return an order yourself in Vantage Circle. To ask, write to the support address on the Order Confirmed screen, after “For any queries write to”. For most companies it’s support.merchandise@vantagecircle.com. Include the Transaction ID:.
When an item is cancelled, or the order fails:
- The points for that item go back to your balance automatically.
- You get an email: “Your Amazon order has been cancelled” or “Your Merchandise Order has been cancelled”.
- Payment Status: changes to refunded if every item was cancelled, or partial refund if only some were.
The points show in your Points Statement. See Your points.
Experience vouchers work differently. Changes and cancellations go through the provider. See Book an experience.
If something goes wrong
The order isn’t listed. Check you’re on the right tab. If you have more than one points wallet, switch to the wallet you paid with. Then check your Points Statement to see whether points were taken.
There’s no tracking link. The seller hasn’t added tracking yet. Check again after the item shows Shipped.
An item says Delivered, but it hasn’t arrived. Write to support with the Transaction ID: and the item name.