The best place to start is the Heatmap. Go to Insights in the left navigation and select Heatmap.
What the Heatmap shows
The Heatmap cross-tabulates engagement and eNPS scores against your organizational structure. Each cell in the grid represents a specific combination of category and group (department, country, or business unit).
Cells are colour-coded from red to green:
- Red: low score, needs immediate attention
- Yellow: neutral, worth monitoring
- Green: healthy score
This makes it easy to see, at a glance, exactly where the problems are without having to sift through numbers manually.
Filtering the Heatmap
Use the filter at the top right to switch between views:
- Department
- Country
- Business Unit
You can also filter by time period to see whether scores have improved or worsened over a specific window.
What to do once you’ve found a problem area
Once you’ve identified a low-scoring area, head to Insights then Comments to read what employees in that group are actually saying. You’ll see open-ended responses with AI-generated sentiment labels and a summary of the key themes.
From there, you can reply to any piece of feedback directly and hold an anonymous two-way conversation with the employee. The Action Planning section in the left navigation is where you can log and track the steps you’re taking to address what you find.