Read results
Scores, participation, group comparisons, comments and reports.
1Analyse
Compare groups on the heatmap Pulse → Heatmap shows each question topic's score for each group of employees, such as departments or countries, so you can see where scores are low. Small groups are hidden to protect anonymity. How-to
Download Pulse reports Go to Pulse → Reports, pick a survey and select Download report to get one Excel file with every report sheet for that survey. A named survey's file lists each employee's name, email and answers. How-to
Read the Pulse overview Pulse → Overview shows the engagement score, participation, eNPS, your strongest and weakest topics and a summary of comments for the surveys you pick at the top. How-to
Use Pulse Analytics Pulse → Analytics shows how scores move over time or tenure, how departments compare, and the score, participation and eNPS for every question category, with the questions behind each one. How-to
2Act
Read and tag comments Pulse → Comments lists every written comment with its sentiment, topic and department. Filter the list, mark comments read, tag them and reply. Employee names aren't shown, except on exit surveys. How-to
Reply to comments with AI help On Pulse → Comments, select Reply on a comment, write up to 1,000 characters and select Send reply. AI help drafts replies in different tones that you can copy or edit. The employee's name stays hidden and they're told by email. How-to
Understand
How AI sentiment and summaries workAn AI model reads each written comment and marks it positive, neutral or negative every two hours. Daily AI summaries appear on Comments and Overview. All of it is generated, so check anything important against the comments themselves.
How the engagement score is calculatedThe engagement score is the average of every rating answer in a survey, turned into a number from 0 to 100.
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