Accor Hotels Case Study I Vantage Circle
About the Organization

About the Organization

  • Industry: Hospitality
  • Company Size: 220,000+ Employees
  • Headquarters: Issy-les-Moulineaux, France
  • Type: Privately Held
  • Founded: 1967

Key Objective

To maximize customer-centricity, the global hospitality brand aimed to embrace both its employees and digital tools.

Problem Statements

Accor Hotels aimed to harness the power of the right digital technologies to inspire its workers all over the world to put customers at the heart of the business.

The major challenges that the company had to face:

  • Facilitating a platform that could elevate the overall employee experience through a unique point system
  • Onboarding a digital solution with more flexibility and scalability that would cater to the needs and requirements of the workforce.
  • Accommodating a platform that could provide a comprehensive financial wellness package with unrivaled benefits and corporate discounts.