How a global telecom software leader increased recognition adoption 3x with Vantage Circle

Telecommunications 10,000–100,000 employees Vantage Recognition

A global telecom software and services company transformed recognition from fragmented regional programs into a unified global experience. By digitizing rewards and recognition with Vantage Circle, the organization connected employees across 90+ countries through a single platform, resulting in 3x growth in active platform users, 80%+ of employees being recognized within a year, and 80,000+ recognition moments since launch.

How a global telecom software leader increased recognition adoption 3x with Vantage Circle

About the organization

Industry: Telecom Software & Services
Company Size: 26,000+
Headquarters: United States
Type: Privately Held
Founded: 1982

growth in active platform users

Telecommunications

industry

10,000–100,000

employees

Key objective

The organization wanted to modernize its rewards and recognition program by replacing fragmented regional platforms with a single global solution that would make appreciation timely, consistent, and aligned with its core values across all locations.

Problem statements

The organization relied on multiple regional recognition platforms that created inconsistent employee experiences and limited recognition across teams and geographies. It needed a unified platform that could deliver a seamless and scalable recognition experience for its global workforce.

The organization's major challenges included:

Recognition operated across separate regional platforms, creating inconsistent experiences and limited visibility across the organization.
Manual approval workflows and offline reward distribution delayed appreciation and reduced its impact.
The absence of a structured peer recognition platform made it difficult for employees to celebrate one another across functions and countries.
Recognition was not consistently aligned with the organization's core values, limiting its ability to reinforce culture at a global scale.

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