Current openings

The role

As Implementation Specialist, you will own the technical and operational onboarding of new North American clients, taking each one from signed contract to a live, well-configured platform. You are the bridge between the client's HR and IT teams, our Customer Success Managers, and our Product and Engineering teams. A high-quality and smooth on-time launch is your scorecard.

What you will do

Lead end-to-end platform implementations for new clients: kickoff, requirements gathering, configuration, testing, and go-live

Manage employee data onboarding: validate HRIS files, map fields, resolve data errors, and set up recurring data feeds

Set up and test API-based integrations: configure endpoints and authentication, make API calls (using tools like Postman) to fetch and validate data, read JSON responses, and troubleshoot failed calls or mismatched results

Configure the platform to each client's program design: recognition programs, award and badge catalogs, budgets, approval workflows, service milestones, and branding

Coordinate HRIS and SSO integrations (Workday, SAP SuccessFactors, Azure AD/Microsoft Entra, Okta) with client IT teams and our Engineering team

Partner with the Customer Success Manager to track milestones, and flag risks early

Run User Acceptance Testing with clients and drive issues to closure

Work with Design team on platform training material such as manuals, walkthrough guides

Hand off live accounts to the Customer Success team with clear documentation

Feed client requirements and recurring issues back to Product to improve the onboarding experience

What you bring

5 to 8 years in SaaS implementation, technical onboarding, or solutions consulting, ideally with HR Tech or B2B platforms

Comfort with HRIS data: CSV and Excel data handling, field mapping, data validation, and troubleshooting

Working knowledge of SSO (SAML, OAuth), SFTP, and APIs; you do not need to code, but you can speak with IT teams confidently

Ability to analyze data, work with different excel sheets, read between the lines.

Excellent written and spoken English, with experience working directly with North American clients

Detail orientation; you catch the issue before the client does

Willingness to work a shift with partial overlap with North American business hours

Nice to have

Experience with Workday, SAP SuccessFactors, or similar HCM platforms

Familiarity with Jira and Confluence, or similar tools

Prior exposure to employee engagement or R&R platforms

Prior experience working with the North America persona as service expectations are different that India persona

How we measure success

Implementations delivered on or ahead of the agreed go-live date

Client admin satisfaction/ NPS scores at handoff

Clean data loads and zero critical issues at launch

Launch success

Location and hours

Guwahati, India

Shift: 4 pm – 1 am IST