In this episode of the Vantage HR Influencers Podcast, we explore the transformative impact of back office outsourcing on the way HR teams function.
Host Riha is joined by John Sansoucie, Chairman and CEO of CogNet, to discuss how outsourcing non-core HR functions is reshaping the workplace. From streamlining operations to enhancing efficiency and enabling HR teams to focus on strategic goals, this episode offers valuable insights for HR leaders aiming to optimize their workforce management. Tune in for expert advice on how back office outsourcing can drive long-term success and elevate the HR function.
About the Speaker
John Sansoucie serves as the Chairman & CEO of CogNet, a top business process management solutions company. In 2004, Sansoucie established CogNet adventure using his 27 years of experience in TPA, HRO and PEO. He has implemented and set up four global service operations and began actively managing human resource businesses in the India market in 2004.
Prior to founding CogNet, Sansoucie served in several senior executive positions at leading HR Outsourcing firms including CFO at US Personnel, VP of Finance and Product Management at Advantec, and Group Controller for a division of Dun & Bradstreet. Sansoucie is a graduate of the University of Missouri with a degree in Finance. He also has an MBA from the University of South Florida.
Timestamps
(03:24) Meaning of “back-office outsourcing” for HR teams today, beyond just administrative support
(05:13) How can leaders strike the right balance between efficiency and ownership that makes organizations less resistant to outsource
(8:16) What does that shift look like in practice once the back-office functions are outsourced?
(11:25) How has outsourcing influenced the strategic role of HR?
(14:03) Critical technologies or tools to enable seamless collaboration between in-house HR and outsourced partners
(17:09) Advice to HR leaders who are trying to introduce outsourcing without disrupting team morale or trust
(19:58) What’s one lesson or mindset shift you believe every HR leader needs to embrace to thrive in this new era of HR transformation?
